Refund & Cancellation Policy
Last updated: July 28, 2026
This policy explains cancellations and refunds for subscriptions to The Banana Team (“The Banana Team”). It is part of our Terms of Service.
No long-term contracts
All plans are month-to-month. There is no minimum term and no cancellation fee.
Cancelling
- You can cancel at any time from your customer portal or by contacting hello@thebananateam.com.
- Cancellation stops the next renewal. You keep access until the end of the current paid month.
Refunds
- Monthly subscription fees are generally non-refundable once the billing period has started, because the plan reserves capacity and hours for that month.
- If you were charged in error, or there was a duplicate or incorrect charge, contact us within 14 days and we will investigate and refund verified errors.
- Any discretionary refunds are prorated at our reasonable judgment.
Unused hours
Hours included in a plan are for that billing month and do not roll over unless your plan states otherwise.
Chargebacks
Please contact us first — most issues are billing errors we can fix quickly. Filing a chargeback without contacting us may result in suspension of the Services.