Privacy Policy

Last updated: July 28, 2026

This Privacy Policy explains how The Banana Team (operated by The Banana Team LLC; “The Banana Team”, “we”, “us”) collects, uses, and protects information when you use thebananateam.com and our related services (the “Services”).

We are an independent ERP consulting and support provider. We are not affiliated with Oracle, NetSuite, Salesforce, or Microsoft.

Who we are

Controller: The Banana Team LLC (doing business as The Banana Team)
Contact: hello@thebananateam.com
Address: 317th Rd, Georgetown, Delaware DE, 19947

Information we collect

Information you give us. When you use the contact form or live chat, we collect your name, email address, the platform you use, your message, and any files or screenshots you upload.
Account & billing information. If you subscribe to a plan, payments are processed by Stripe. We do not store full card numbers; Stripe processes and stores payment details under its own privacy terms. We receive limited billing metadata (e.g., plan, status, last four digits, billing email).
Technical information. Page visited, language, approximate location (derived from IP), device and browser type, and similar diagnostic data.
Cookies and local storage. See our Cookie Policy.

How we use information

To respond to your inquiries and provide support.
To create and manage your subscription and process payments.
To operate, secure, and improve the Services.
To send service-related communications (e.g., replies, receipts, important notices).
To comply with legal obligations.

We do not sell your personal information.

Where your information is stored

We use Google Firebase / Firestore (hosting, database, storage) and Stripe (payments). These providers may process data in the United States and other countries. We rely on appropriate safeguards for any international transfers.

We share information only with: service providers who help us operate (Firebase, Stripe, email delivery), when required by law, or to protect our rights and users. We do not share your data with advertisers.

Retention

We keep information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion (see below).

Your rights

Depending on where you live (e.g., GDPR in the EU/UK, CCPA/CPRA in California), you may have the right to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise any right, contact hello@thebananateam.com. We will respond within the timeframe required by applicable law.

Security

We use industry-standard measures (encryption in transit, access controls, security rules) to protect information. No method of transmission or storage is 100% secure.

Children

The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect data from children.

Changes

We may update this policy; the “Last updated” date reflects the latest version. Material changes will be posted on this page.

Contact

Questions about this policy: hello@thebananateam.com.